I have a client who implemented a hosted CRM solution. The client is a small company, and a hosted solution seemed appropriate for its size and overall needs. Like all CRM solutions, this one promised more insight into the company’s customers, which would help the company serve its customers better and thus would increase customer loyalty, and even produce more customers and so on. - Read the rest of this entry »
Earlier this summer I attended an event I consider one of the highlights of my professional year: The Pacific Northwest BI Summit. The Summit is hosted by Scott Humphrey, who heads up Humphrey Strategic Communications, the sine qua non of IT public relations firms. Scott basically gathers together the best and the brightest of BI (I got to attend anyway), and fosters dialog about hot topics, trends, and general buzz in the areas of BI, data warehousing, and data management. - Read the rest of this entry »
I recently bought an iPod, although the motivating factor was less about my music listening, but rather more about the opportunity I saw in its use as a knowledge transfer device. In fact, I use it most frequently for relatively light studying while I am commuting - I download presentations and follow along in a text book (fortunately for all involved, I don’t do this while driving - I take the train to my client’s office). - Read the rest of this entry »
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