Metrics That Matter!
After our last data quality metrics meeting, I set up new SLA’s (service level agreements) with our customers. I set up specific options of measurement — for instance, query performance time based on the complexity of a query, and how to protect customers from themselves. I ran into the funniest and weirdest thing today. As an ASP model, in the past this company pretty much accepted data the way it came in. Oh, we check to make sure that identifiers were unique within a customer, that numbers are numbers and dates are dates — but, the one measure we didn’t do was to profile the customer’s data and alert them to any defective data that may have come from their source system. - Read the rest of this entry »



